or via email at [email protected]
If you are concerned about how we process your personal information, or are not satisfied with our handling of a request you have made in relation to your rights, you can make a complaint to the Information Commissioner's Office via their website at www.ico.org.uk
PERSONAL DATA AND DATA COLLECTION
The Scheme Administrators and the Run-Off Company are the Data Controllers of any personal data submitted via this Website. They will store, process and/or otherwise use such personal data only for matters relating to the Scheme. The matters relating to the Scheme include:
Where required, we use your personal data to meet our legal obligations (e.g. to regulators) or to meet contractual obligations to you (e.g. in relation to managing your claim). Where not strictly necessary for compliance with legal or contractual obligations, we process your personal data to meet our legitimate business interests in managing our business (e.g. in relation to managing claims made by your company and keeping our records accurate and up to date).
You have the right to object where we use your personal data to meet our legitimate interests as described more fully below.
The Scheme Administrators and Run-Off Company will not share personal data with third parties, unless (i) required by law or regulation; (ii) required by a reinsurer, as part of a request for claims information; (iii) required by a Scheme actuary; or (iv) you have given your express prior consent.
We may transfer your personal data to countries that are outside of the European Economic Area (EEA), including the US. If we do so, we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the European Commission, the EU-US Privacy Shield Framework or other solutions that are in-line with the requirements of European data protection laws.
DATA PROTECTION RIGHTS
You have a number of rights in relation to how your personal information is processed by us. We have set out these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:
If you wish to apply any of your rights, you can contact us:
By phone: +44 (0) 207 863 6560
By email: [email protected]
By post: Hampden Plc, 40 Gracechurch Street, London, EC3V 0BT
SECURITY AND CONFIDENTIALITY
We take all reasonable steps to protect the personal data and information held on this Website from loss, misuse, unauthorised access, modification or destruction. In particular, the area of the Website containing sensitive policyholder information (the "Secure Area") is located on a secure server designed to prevent unauthorised activity. In addition, creditor-specific information cannot be accessed without a unique Scheme Creditor login ID and password.
Access to the secure server or use of encryption may be denied if a company's network is protected with a firewall. If you cannot connect to the Secure Area, check with your IT administrator to see if a firewall is in place. If you are still unable to access the Secure Area, please contact us.
We retain your personal data for as long as you have a relationship with us (e.g. for as long as you or your company have a claim, or for as long as you are in contact with us). We also keep personal data for a longer period. When determining this longer period, we take into account the amount of time we need that personal data to:
THIRD PARTY LINKS
This Website may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. Please ensure that you identify when you have left this Website and read the privacy statements of any third party website.
computer by the web browser. On the Website, cookies are used to improve your experience. None of the cookies
will contain personal information or tracking data.